Last Updated: [12/23/2024]

Welcome to CallCab Braintree! By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our services.

1. Definitions

• "We," "Us," "Our" refers to CallCab Braintree.
• "You," "Your" refers to the customer or user of our services.
• "Services" refers to the taxi booking and related services provided by CallCab Braintree.

2. Booking Terms

• Accuracy of Information: You must provide accurate and complete information when booking a ride. False information may result in cancellation without refund.
• Booking Confirmation: A booking is considered confirmed only when you receive a confirmation email or SMS from us.
• Changes and Cancellations:
  • You may cancel or modify your booking by contacting us directly. Cancellation fees may apply.
  • We reserve the right to cancel bookings due to unforeseen circumstances, such as driver unavailability or adverse weather conditions.

3. Payment Terms

• Payment Methods: We accept cash, credit/debit cards, and other payment methods as specified at the time of booking.
• Refund Policy: Refunds will be processed in accordance with our cancellation policy and are subject to administrative charges, if applicable.
• Pricing: Fares are subject to change based on the distance, time, and demand.

4. User Conduct

• You agree not to use our services for any unlawful or prohibited purpose.
• Abusive, offensive, or threatening behavior towards our drivers or staff will not be tolerated and may result in immediate service termination.
• You are responsible for ensuring the safety of all passengers, including children, while using our services.

5. Driver Assignment

• Drivers are assigned based on availability. While we strive to meet your preferences, specific driver requests cannot always be accommodated.
• We will notify you of the driver details prior to pickup. Any delays will be communicated promptly.

6. Limitation of Liability

• We are not responsible for delays caused by traffic, weather conditions, or other factors beyond our control.
• CallCab Braintree shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

7. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and storage of your data as outlined in our policy.

8. Intellectual Property

All content, logos, and materials associated with CallCab Braintree are our intellectual property. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice. The latest version of our terms will be available on our website. Continued use of our services constitutes acceptance of any changes.

10. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these terms, please contact us:

• Email: info@callcabbraintree.co.uk
• Phone: [Insert Contact Number]
• Address: [Insert Company Address]

By using CallCab Braintree's services, you confirm that you have read, understood, and agreed to these terms and conditions.