At CallCab Braintree, we are committed to safeguarding your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, process, and protect your information.

1. Information We Collect

We may collect the following types of personal data:

• Personal Information: Name, email address, phone number, and address.
• Booking Information: Pickup location, destination, date, and time of travel.
• Payment Information: Billing details when processing payments (we do not store card details).
• Technical Information: IP address, browser type, and website usage data.

2. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Obligation: To fulfill your booking requests.
• Legal Compliance: To comply with UK laws and regulations.
• Legitimate Interests: To improve our services and ensure efficient operation.
• Consent: For marketing communications where you have opted in.

3. How We Use Your Information

Your personal data is used to:

• Process and manage your bookings.
• Send booking confirmations and updates.
• Assign a driver and notify them of your booking details.
• Enhance our services and customer experience.
• Meet legal and regulatory requirements.

4. Sharing Your Information

We may share your personal data with:

• Drivers: For the purpose of fulfilling your booking.
• Payment Processors: To facilitate secure payments.
• Authorities: When required by law or for legal proceedings.

5. Data Security

We implement robust technical and organisational measures to protect your personal data. While we strive to ensure the security of your information, no system can be completely secure, and we encourage you to use caution when sharing data online.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your data will be securely deleted or anonymised.

7. Your Rights

Under the UK GDPR, you have the following rights:

• Access: To request access to your personal data.
• Rectification: To correct inaccurate or incomplete data.
• Erasure: To request the deletion of your data in certain circumstances.
• Restriction: To limit how we process your data in certain scenarios.
• Objection: To object to processing based on legitimate interests.
• Data Portability: To receive your data in a commonly used format.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Please review this page periodically for updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

Email: info@callcabbraintree.co.uk

Phone: +44 7728 316425

Address: CallCab Braintree, Braintree, UK